Privacy Policy

Privacy Policy
Last Updated: February 2025

INTRODUCTION

Dialogic Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot services through dialogiclabs.com.

WHO WE ARE

Dialogic Labs is a UK-based sole trader business registered with the Information Commissioner's Office (ICO) in the United Kingdom, ensuring compliance with data protection laws. Our services are built on Chatbase technology, which serves as the backbone of our AI chatbot solutions. We leverage AI models from OpenAI, Anthropic, Google, DeepSeek, and Cohere to create fully customized assistants tailored to each business.

For privacy-related inquiries, contact us at support@dialogiclabs.com.

INFORMATION WE COLLECT

Information You Provide:

• Contact details (e.g., name, email)

• Business information for AI customization

• Payment details (processed securely via third-party services)

• Preferences and interactions with our AI assistant

• Training data provided for AI fine-tuning

Information Collected Automatically:

• Usage analytics

• IP addresses

• Device/browser type

• Cookies and tracking technologies

HOW WE USE YOUR INFORMATION

We process your data to:

• Deliver and maintain our AI services

• Customize and improve chatbot responses

• Process payments securely

• Provide customer support

• Comply with legal obligations

THIRD-PARTY SERVICES

Chatbase
Our AI chat services operate through Chatbase, which powers the chatbot infrastructure. When you interact with our AI assistant:

• Your chat data is processed by Chatbase systems

• Chatbase’s privacy policy applies to AI interactions

• We ensure compliance with UK data protection laws

AI Model Providers
We utilize AI models from OpenAI, Anthropic, Google, DeepSeek, and Cohere, tailoring them to each client by cutting off external model access and embedding business-specific knowledge.

Payment Processing
All transactions are securely handled by third-party payment processors. We do not store full payment details.

DATA STORAGE & SECURITY

We implement rigorous security measures, including:

• Data encryption for sensitive information

• Regular security audits and assessments

• Strict access controls to protect personal data

YOUR RIGHTS UNDER GDPR

You have the right to:

• Access your personal data

• Rectify inaccurate information

• Request deletion of your data

• Object to data processing

• Request portability of your data

• Withdraw consent at any time

To exercise these rights, email us at support@dialogiclabs.com.

COOKIE POLICY

We use cookies to:

• Maintain user sessions

• Store preferences

• Analyze usage trends

• Improve website performance

You can manage cookie settings via your browser.

CHILDREN’S PRIVACY

Our services are not intended for users under 18. We do not knowingly collect data from minors.

INTERNATIONAL DATA TRANSFERS

Your data may be processed in countries outside the UK/EEA. We ensure necessary safeguards for these transfers.

DATA RETENTION

We retain data only as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be communicated via:

• Website updates

• Email notifications (if applicable)

CONTACT US

For privacy-related questions:
Email: support@dialogiclabs.com
Subject Line: Privacy Policy Inquiry

LEGAL BASIS FOR PROCESSING

We process your data based on:

• Contract necessity (to deliver services)

• Legal compliance

• Legitimate interests (service improvement)

• User consent (for optional data processing)

YOUR CHOICES

You can control your data by:

• Updating preferences in your account

• Opting out of marketing emails

• Requesting data deletion

• Managing cookie settings

By using our services, you acknowledge that you have read and understood this Privacy Policy.