Terms & Conditions

Terms and Conditions
Last Updated: February 2025

1. Introduction

Welcome to Dialogic Labs (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of dialogiclabs.com and our AI assistant services (collectively, the “Services”).

Our AI assistant solutions are built using Chatbase technology, along with AI models from OpenAI, Anthropic, Google, DeepSeek, and Cohere. By using our Services, you agree to these Terms.

2. Service Description

Dialogic Labs provides custom AI assistant implementation and training services using Chatbase’s platform as a foundation. Our role is to create bespoke AI models tailored to your business, ensuring they reflect your company's unique voice, knowledge, and operational needs.

We specialize in:

• AI setup, configuration, and customization

• Training models exclusively on your business data

• Ongoing optimization, support, and monitoring

3. Third-Party Services

3.1 Chatbase Integration

• Our AI chat assistant framework operates using Chatbase technology.

• Your use of AI services is also subject to Chatbase’s terms and conditions.

• We do not own or control Chatbase’s AI infrastructure.

• Service availability may be affected by Chatbase’s system performance.

3.2 AI Model Providers

We use AI models from OpenAI, Anthropic, Google, DeepSeek, and Cohere to build custom solutions. However, once integrated, models are cut off from external sources and function exclusively within your business ecosystem.

4. Our Services

We provide:
✅ AI assistant setup and onboarding
✅ Business-specific AI training and fine-tuning
✅ Continuous performance monitoring and improvements
✅ Technical support and troubleshooting
✅ Billing and account management

5. Subscription and Payments

5.1 Fees

• All prices are in British Pounds Sterling (GBP).

• A one-time setup fee applies to new implementations.

• Ongoing services are billed via monthly subscription.

5.2 Payment Terms

• Payments are processed through secure third-party payment providers.

• Failed payments may result in temporary suspension of service.

• Subscription fees are non-refundable once a billing cycle starts.

6. Data Protection

We comply with:

• The UK Data Protection Act 2018

• The UK GDPR

• Our Privacy Policy (which explains how data is processed and stored)

6.1 Data Handling

• Customer interactions with the AI assistant are processed through Chatbase’s systems.

• Dialogic Labs ensures strong security measures for data we handle directly.

• We act as a data processor, meaning you control how customer data is used.

7. Support and Service Levels

• We provide support for AI setup, customization, and management.

• Technical issues related to Chatbase’s technology must be addressed via Chatbase’s support policies.

• Support availability varies based on your service plan.

8. Termination

You may cancel your subscription with 30 days’ notice.

We may suspend or terminate services if:
❌ Payments are overdue.
❌ You violate these Terms.
❌ We discontinue the service offering.

9. Liability

We limit our liability to:

• The amount paid for services in the past 12 months, OR

• £500, whichever is greater.

We are not responsible for:

• Service disruptions caused by Chatbase or AI model providers.

• Any business losses due to AI decision-making errors.

• Third-party system failures impacting AI availability.

10. Changes to Terms

We may update these Terms & Conditions from time to time.

• Changes will be communicated via email or website updates.

• Continued use of our services constitutes acceptance of any updates.

11. Contact

For any questions regarding these Terms, contact us at:

📧 support@dialogiclabs.com
📌 Subject: Terms & Conditions Inquiry

By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.